Terms & Conditions of Stay
Redgum Village Accommodation & Meals
These Terms and Conditions apply to all guests, visitors, contractors, companies and individuals using accommodation, meals, facilities and services provided by Redgum Village.
1. Rates and Pricing
All rates published on the Redgum Village website, quoted by email, phone or otherwise provided are subject to change without notice.
Quoted rates remain valid only for the period specified in the quotation.
Long-term accommodation, workforce accommodation and group bookings may be subject to negotiated pricing and separate commercial agreements.
2. Reservations, Cancellations and Amendments
Individual Reservations
Cancellations or amendments must be made at least 48 hours prior to the scheduled arrival date.
Failure to provide the required notice may result in charges equivalent to one night’s accommodation and any meals ordered.
Group and Company Bookings
Redgum Village understands that project schedules can change due to weather events, equipment breakdowns, delayed materials, workforce requirements or client instructions.
Where reasonable notice is provided, we will work with our clients to minimise cancellation costs wherever practical.
Where no communication is received, accommodation and meal charges may be applied for rooms and services reserved.
3. No Shows
Guests who fail to arrive without prior notification may be charged one night’s accommodation.
For company bookings, the applicable accommodation and meal charges may be added to the company invoice.
4. Payment Terms
Short-Term Stays
Payment is required at or prior to check-in unless alternative arrangements have been approved by management.
Long-Term and Company Accounts
Approved account customers may be invoiced in accordance with agreed trading terms.
Unless otherwise agreed:
- Invoices may be issued every 14 days
- Payment is due within agreed trading terms
- Overdue accounts may incur administration and recovery costs
Credit card transactions may attract a merchant processing fee.
5. Invoice Queries
Any discrepancy relating to occupancy reports, accommodation records or invoices must be reported within five (5) business days of issue.
If no discrepancy is raised within this period, the original accommodation records and occupancy records shall be deemed correct.
6. Project Delays and Unforeseen Circumstances
Redgum Village understands that project schedules may be affected by weather events, equipment failures, supply chain delays, client instructions, regulatory approvals and other unforeseen circumstances.
Where practical and reasonable notice is provided, Redgum Village will work with clients to minimise unnecessary charges and assist with alternative accommodation arrangements where possible.
Any costs already incurred by Redgum Village, including accommodation preparation, staffing or food purchases, may still be chargeable.
7. Check-In and Check-Out
Check-In
Standard check-in is from 1:00pm unless prior arrangements have been made.
Earlier check-in may be available subject to room readiness and occupancy levels.
Check-Out
- Weekdays: 9:00am
- Weekends and Public Holidays: 10:00am
Late departures may incur additional accommodation charges.
Guests who leave personal belongings in rooms after check-out without prior approval may be charged an additional day’s accommodation.
Where practical, Redgum Village may provide access to alternative shower facilities for departing guests who finish work after standard check-out times.
8. Guest Conduct
To ensure all guests enjoy a comfortable and respectful environment, guests are expected to:
- Respect fellow guests and staff
- Maintain reasonable noise levels
- Use facilities responsibly
- Follow all safety directions
- Observe designated smoking areas
- Comply with any site-specific instructions issued by management
Redgum Village reserves the right to remove any guest without refund who engages in:
- Excessive noise
- Anti-social behaviour
- Aggressive or threatening conduct
- Illegal activity
- Behaviour that compromises the safety, welfare or comfort of others
9. Parking and Vehicles
Guests may use designated parking areas provided by Redgum Village.
Large vehicles, buses, trucks and work vehicles are welcome in approved parking areas.
Vehicle owners remain responsible for the security of their vehicles and contents.
Guests must comply with any site parking requirements, including reverse parking where designated.
10. Room Keys and Access Devices
Room keys remain the property of Redgum Village.
Lost, damaged or unreturned keys may incur a replacement charge of $100.
Guests are responsible for returning keys upon departure or at the conclusion of approved leave periods.
Failure to return keys may result in additional accommodation charges where a room is held for the guest’s return.
11. Smoking and Littering
Smoking is permitted only in designated smoking areas.
Cigarette butts and litter must be disposed of appropriately.
Cleaning fees may be applied where excessive littering occurs.
Guests are encouraged to help maintain the cleanliness and presentation of the Village for all occupants.
12. Damage to Property
Guests are responsible for any deliberate, negligent or reckless damage caused to:
- Rooms
- Buildings
- Equipment
- Furniture
- Fixtures
- Appliances
- Grounds and facilities
Repair or replacement costs may be charged to:
- The individual guest; or
- The company responsible for the booking
Redgum Village appreciates the prompt reporting of accidental damage so that repairs can be arranged quickly and guest comfort maintained.
13. Maintenance and Safety Reporting
Guests are encouraged to immediately report:
- Water leaks
- Air-conditioning faults
- Electrical faults
- Plumbing issues
- Damaged fixtures or fittings
- Any safety concerns
Prompt reporting assists us in maintaining the comfort, safety and operational efficiency of the Village.
14. Guest Property
Guests are responsible for the security of their personal belongings, work equipment and vehicles.
Redgum Village accepts no responsibility for loss, theft or damage to personal property unless required under applicable Australian law.
Guests should ensure valuable items are properly secured at all times.
15. Facilities and Amenities
Guests are welcome to enjoy the facilities provided by Redgum Village, including:
- Dining facilities
- Laundry facilities
- Gym and recreation areas
- Outdoor communal areas
- Meeting and toolbox facilities where available
Guests are expected to use all facilities in a respectful and safe manner and leave equipment in the condition it was found.
16. Workforce Accommodation
Redgum Village specialises in workforce accommodation and catering services for:
- Renewable energy projects
- Mining and resources
- Infrastructure projects
- Agricultural operations
- Construction and maintenance crews
- Regional businesses and contractors
We understand the requirements of project-based workforces and strive to provide clean accommodation, quality meals, reliable facilities and friendly service.
17. Our Commitment
Redgum Village is a family-owned and operated accommodation and meals facility based in Dandaragan, Western Australia.
For more than 25 years we have supported workers, contractors, project teams and regional businesses throughout the Dandaragan, Moora and surrounding districts.
Our goal is simple:
Provide comfortable accommodation, quality meals and a welcoming environment for every guest who stays with us.
Contact
Redgum Village
Dandaragan, Western Australia
Office: 0460 853 993
Mobile: 61-460 853 993
Email: office@redgumvillage.com.au
