Terms and Conditions

Cancellation of and / or amendments to your reservation must be made 48hrs prior to your arrival date.
In the event of a group booking with unforeseen weather with No Written Notification going home, 100% of that nightly rate plus meals will apply.

In the event of a no show, a fee of one nights room charge will be charged to your credit card provided at the time of reservation or placed on the company invoice.

Discrepancies of the backing sheet must be noted within 5 days of receiving the backing sheet / invoice. Failure to bring this to our attention will result in the original number being invoiced.
(Unless of course we have missed a name from the list)
All invoices outside of Redgum Village trading terms will incur a late payment fee.

“We do bring to your attention that food for accommodation is pre paid before you arrive and our staff wages are paid weekly for your accommodation.
We have tried asking Woollies and Coles to let us take a few thousand dollars in groceries and pay them in 30 days, as yet to no avail.
We also tried booking a motel for two nights in Perth and said we will pay 30 days after we checked out. Still don’t understand why they hung up the phone on us.
So please do not expect us to pay for all your food and our staff wages to clean your room and cook your food outside of our payment terms”.

Check Out / In

Check out by 9am weekdays and 10am weekends unless by prior arrangement. Our cleaning staff are usually finished by noon.
Check in is usually determined by a company before arrival. Normally after work is best although we will check you in early morning if you have rang in advance and a room is available.
Otherwise as soon as cleaners have been through. After 1pm.